Refund policy

Returns Policy

For change of mind purchases we can offer a store credit to ensure your complete satisfaction. Items must be unworn, unwashed and in original condition with all tags and packaging intact.

Refunds are limited to faulty items only.

Reach out at hi@salliactive.com.au with your order number, and we’ll guide you through the process. 

Customers handle and cover return shipping if returning items outside of approved cases. Credits and refunds are processed within 5–7 business days. Refunds return to the original payment method.

Non-refundable:

• Gift cards or store credits

• Sale items (unless covered)

• Original postage cost 

Our team is always happy to assist at hi@salliactive.com.au.